BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced it has launched RingCX™ for Salesforce Service Cloud Voice on ...

In this three-part series, we’re diving deep into the world of Intelligent Virtual Agents (IVAs) and their transformative impact on customer service. We’ll explore how these AI-powered assistants are ...

In high-volume, high-stakes contact center environments, disjointed voice systems slow down service, frustrate agents, and make it harder to deliver the kind of experience today’s customers expect.

RingCentral Announces RingCX for Salesforce Service Cloud Voice on Salesforce AppExchange Provides a single pane of glass for omnichannel customer engagement Drives intelligent, effortless, and ...

We are thrilled to share that RingCentral Video has been awarded an “Excellent” rating in PCMag’s recent review of the best video conferencing software for businesses in 2025. Known for its commitment ...

Stepping into the world of contact centers can feel a bit like being dropped into the cockpit of a plane without any flight training. Everywhere you look, screens are filled with numbers, charts, and ...

In outbound contact centers, it’s not just what happens during the call that matters. The systems behind each connection must support speed, accuracy, and efficient lead handling. Manual dialing just ...

You’re supervising a hybrid contact center team. Some agents are onsite, others remote. Before, supervision meant quickly spotting who needed help—agents made eye contact, raised their hands, or ...

Every day, businesses process high volumes of customer interactions. These interactions include phone calls, emails, chat notifications, and social media messages. Mastering these interactions, ...

RingCentral App Access your calls, messages, and meetings. RingCentral Events Access your account and plan your next event. Admin Portal Access your RingCentral App account settings.

Contact center agents start each day bracing for the inevitable—ringing phones, repetitive inquiries, and the ever-growing pressure to provide fast, personalized service. Each conversation brings new ...

On February 27th, we welcomed over 50 tech professionals to our office for an engaging evening of knowledge exchange and networking. The event was organized in collaboration with JUG BG, the famous ...