ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the ...

Some of the best fleet management software options include Fleetio, known for its simple vehicle addition process and mobile ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...

Mid-market enterprises face the dual challenge of competing with larger organizations while having to manage growth and ...

Government department publishes details of plans to buy and deploy a new hosted software platform to support the management ...

Building a Customer Relationship Management (CRM) system from scratch is a major undertaking that can give your company a ...

What’s the difference between CRM and FSM? Learn how CRM manages customer relationships while FSM optimizes field service operations.