ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the ...

Before you commit to a customer relationship management platform, make sure it has the features you need to grow your ...

Some of the best fleet management software options include Fleetio, known for its simple vehicle addition process and mobile ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...