Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

Bauchi State House of Assembly speaker, Dr. Abubakar Yakubu Suleiman and the executive chairman of Bauchi State Universal Basic Education Board (SUBEB), Adamu Mohammed Duguri, have called for ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working hours and time zones. The ...

Healthcare contact centers face growing pressure from rising patient call volumes and consumer expectations. Despite these demands, scheduling an appointment by phone can take as long as 8 minutes ...

It's a customer-centric world. The call center customer experience plays a critical role in how brands build loyalty and trust. As businesses shift toward omnichannel engagement, call centers and ...

“They currently have a skeleton crew out there of staff they have been able to move over from other functions,” Alexandra Pierce, City and Borough of Juneau Visitor Industry Director, said about ...

The Pokémon Company has revealed some new plushes coming to Pokémon Centers in Japan, including additions to the very popular Sitting Cuties line (Pokémon fit in Japan) and to the Mocchirich plus line ...

County Executive Bruce Blakeman terminated Matthew Bruderman, former chair of Nassau University Medical Center in East Meadow, on Thursday, three years into a five-year term. He was replaced by Dr ...

The worldwide pandemic has threatened many of the businesses you rely on every day, but don’t let it take away your source for local news. Now more than ever, we need your help to ensure nothing ...

The wait time for the call center, which fields questions about government cash and food assistance programs and Medicaid, has improved since the group started monitoring its efficacy in the ...

The Chairman of the Parliamentary Select Committee on Sanitation and Water Resources, John Oti Bless, has rejected calls by investigative journalist Manasseh Azure Awuni for the government not to ...