AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

The Altendorf Group, a global manufacturer of woodworking machinery, has realigned its leadership team. The new management ...

Kamales Lardi—author of ‘Artificial Intelligence for Business’ and a global keynote speaker on A.I. transformation—argues ...

Corporate results are continuing to roll in for the first quarter. This week we’ll hear from Chipotle, Pepsi and Southwest Airlines to name a few consumer-facing companies that may have an ...

The research team used the gap model, which explores ways to improve customer service, to provide a framework for how the hospitality industry can apply AI in balance with needs like catalyzing ...

Back in 2015, documentarian Ken Burns was still working on his Vietnam War series when he decided the next project would be on the American Revolution. Soon, ten years after Burns first felt that ...

These issues result in increased costs and reduced customer satisfaction. Traditional methods require manual log analysis, a time-consuming task that adds strain on support teams. The complexity of ...

One banker recalled how a renewable energy transaction was abandoned after the client, a super fund, raised concerns about poor modern slavery safeguards at the Chinese wind turbine manufacturer.

By automating routine inquiries, offering 24/7 support, and enhancing personalization, ChatGPT is set to become a fundamental element of modern customer service strategies. The Rise of AI in Customer ...