CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built on LAMs. Enterprise customer experience softwares have increasingly leaned ...

Henry Ford Genesys Hospital and Teamsters Local 332 said the end of their 154-day strike might be near. Both sides report reaching important steps in ongoing negotiations. More than 700 nurses walked ...

GRAND BLANC TOWNSHIP, Mich. (WJRT) - Teamsters nurses at Henry Ford Genesys Hospital are nearing 150 days on strike. Nurses on the picket line in Grand Blanc Township are determined to maintain their ...

Feature and SDK deprecation: As of 6.11.2025 - Genesys Cloud no longer support ACD Web Chat v2, which is available to customers via all its corresponding Chat Widget versions. This is further to the ...

The four-month strike by 700 nurses and case workers at Henry Ford Health’s Genesys Hospital in Grand Blanc, Michigan has entered a new and dangerous stage. Hospital management has sent a threatening ...

In this episode of DEMO, host Keith Shaw sits down with Josh Goldlust, Vice President of Product Management at Genesys, to showcase their latest innovations: AI Studio and AI Guide. These new tools ...

After declaring an impasse in negotiations with the striking Teamsters union, Henry Ford Health said it will implement wage increases of up to 8.6% and establish a shared governance model for nurses ...

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to prediction to conversations to creation, the next big step being agentic AI ...

Grand Blanc Township — Some nurses from a Genesee County hospital that is caring for multiple victims of a mass shooting in Grand Blanc Township on Sunday said they were turned away from helping ...

Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced the global winners of its 2025 Genesys Orchestrators ...