Welcome to the Money blog, Sky News's personal finance and consumer hub. Today: a frustrated reader asks for help after his ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

After-sales service is any support provided to a customer after the product or service has already been purchased. Companies use after-sales support as a business strategy as it typically leads to ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Singh: What’s well understood is good service, good experience, costs less over time. If you start from that mentality, good experience builds loyalty.

Botshit is one example of how the use of AI might worsen companies' customer service. As businesses employ generative AI, the researchers said employees must be more critical in managing chatbot ...