Here are three critical capabilities that any AI customer service agent needs to start realizing their full potential.

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

According to the Consumer Technology Association, Americans may spend a record $537 billion on consumer technology this year ...

Tune in to our discussion on AI with Justin Graham and Jake Dein. Understand the key to maximizing AI value for organizations ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Learn to sell on Amazon with our step-by-step guide—from account setup to shipping and promos, get all you need to launch ...

Bright Data owns and operates the industry’s most advanced and diverse proxy infrastructures, offering access to over 150 ...