Along with the new security-focused AI agents, ServiceNow revealed that it’s expanding its capabilities in risk-based ...

At its Knowledge 2025 conference in Las Vegas, the information technology service management (ITSM) company debuted the AI ...

Nutanix has come forward with the latest version of its Nutanix Enterprise AI (NAI) service. This release is said to add ...

IFS will spotlight IFS Cloud, it’s industry-specific platform designed for energy, oil & gas, and petrochemical companies ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

New SSO feature bolsters security and streamlines access for enterprise clients, reinforcing commitment to a robust security framework. AUSTIN, Texas, May 13, 2025 /PRNewswire/ -- TrueDialog, a ...

CFOs are called on to understand their business in granular detail while also maintaining a bird’s-eye view of the company’s ...

Scale, Global Operations Targets Rapidly Expanding Remote Customer Service Industry New Offering Pioneers Intelligent Time Management, Video Monitoring, and Performance Insights Across Borders ...

In an era in which businesses rely more and more on the cloud to drive operations, the complexity of cloud infrastructure ...

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, management and innovation ...

Newly appointed President of Global Customer Operations at ServiceNow, Paul Fipps, outlines why the vendor believes its ...