An iPhone Contact Poster is a customizable screen that appears to your contacts when you call them. This article explains how ...

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...

It’s an all-too-familiar scene in retail contact centers: frazzled employees fielding repetitive calls, juggling customer ...

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of ...

The software company is employing agentic AI to give companies the insights to respond to customers faster and improve the ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for ...

The National Weather Service will resume translating its products for non-English speakers. The weather service paused the translations this month because its contract with the provider had lapsed.

Contact him at [email protected] or on Signal at chris_kirkham.51 Top U.S. oilfield service firms have signaled a challenging period ahead as a recent slide in oil prices pushes ...