AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Why Great Customer Service in the City Makes Carlisle Shine! by Ben Heslop, BIPC Programme Manager based in Carlisle Library ...

There are several reasons why a large section of businesses prefer outsourcing some elements of their operations.

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

It’s easy to view the debates between company leaders and employees over return-to-office mandates as overreaction on both ...

In Monroe, local hairstylists took a moment to reflect on the passion, purpose, and people that keep them going behind the ...

You would probably feel betrayed if you found that your favorite place has been ripping you off for years. This is what ...

The fall of Saigon indirectly sparked a transformation of nail salons as Vietnamese families came to dominate the industry in ...

In my 25 years of public service, I’ve never taken Ohioans’ trust for granted. Members of this Congress made key promises last year, and Americans — and Ohioans — are trusting their voices in our ...