Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Employees at Lowe's stores can now use AI to help answer customers' questions about products and give home improvement advice ...

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

The small agency employs more than 500 full-time federal workers and dispatches more than 200,000 volunteers nationwide. It’s unclear if the thousands of service members participating in ...

There are some things we do every day without giving them a second thought, whether that's brushing our teeth, checking social media or looking up a phone number online when we need to get hold of a ...