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AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

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CEM, which stands for customer engagement management, is a phrase that is used to describe the methodical process that ...

An increasing number of jobs are remote positions that allow retirees to work from home — which is perfect if you aren’t ...

Enterprise Times met up with Jurgen Hekkink, Head of Product Marketing and Michael Eland, Product Innovation Advisor at ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Hertz, the rental car giant, recently confirmed that customer information was exposed through a cyberattack on one of its software vendors.