Syrenis CEO Adam Binks says customer permission is tied to a specific purpose, so data collected for one use may not ...

Google has made generally available an AI system that holds spoken conversations, generates a synchronized face in real time, ...

Payers are deploying AI to reject claims. Providers are coaching doctors to write records the bots will accept. Meanwhile, ...

China's lightweight agentic large model runs locally on consumer-grade hardware while also powering enterprise production systems ...

Hippo is handling more claims internally, using technology to expand capacity and giving adjusters more time for complex decisions and substantive customer conversations ...

As Hippo Holdings Inc. (NYSE: HIPO) expands its homeowners business nationally, it is scaling its claims operations through a combination of AI and automation supported by human expertise. This ...

Data: FactSet; Chart: Axios/Matt Phillips Companies that stand to profit revenues linked to the kind of auto-renewals that benefit from customer inattention and inertia have slumped since the ...

This week’s CX analytics round-up examines AI-driven intelligence, data governance, observability and the transition to real-time decisions.

Haidilao has engaged AI-first cloud communications platform Infobip to more than double key engagement metrics across its vast loyalty scheme. The hot pot chain has grown from a single restaurant into ...

Model drift can cut AI agent containment by about 8 points. Here is how to monitor daily and re-benchmark models quarterly.

Thinking about daily menus, buying groceries, cooking, and cleaning up—.Antway Inc. is working to support 'cooking,' one of the major burdens in a household, as a social system.Antway operates ...

Automation gets work to the middle for almost nothing. Knowing when to keep a person in the loop decides what rises above it.