On Dec. 18, 2023, we reviewed several online advertisements that claimed Netflix was hiring for remote customer-service job positions that would pay up to $22 per hour.

A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice ...

While some firms will continue the practice of outsourcing call centers and customer-service representatives to other countries, new jobs will be created in the United States as some companies ...