Barclaycard blamed human error after a Manchester reader received another customer's emails and overdue payment notices for ...

Tired of endless hold music and dropped calls? Learn simple strategies to reach real solutions faster and make customer service work for you.

Palmerbet failed to provide accurate personal information for a self-excluded player, enabling them to have access to the operator for 18 more months.

McDonald's wants to improve food, service, and restaurant design as a weakening consumer tests its turnaround.

In Part 1, What Happens If a UK University Fails?, Richard Obank explored why mounting financial pressures mean university failure can no longer ...

Four frontline AI failures can drain brand equity fast. A CX-led framework of guardrails, audits and escalation contains them ...

You never met the customer you lost. But you approved the phone system, the staffing and the policy that drove them away.

The food delivery industry is booming, but it is not without problems. We suspect that even if the apocalypse were to occur, ...

Your team built a working application in three weeks using Cursor, Lovable, Replit, Bolt, or Claude Code. The demo impressed investors. The pilot customer is ready to sign. And now someone in the room ...

AI-to-human handoffs are leaving customers repeating themselves. New research exposes the disconnect, while human-in-the-loop ...

Avoid costly kitchen repair headaches. Discover why consumers regret buying major appliances from Haier, Electrolux, Viking, ...

A new audit found the state’s unemployment assistance struggled with customer service during a two-year review period. Agency officials say many of the issues have been addressed including ...