If you work in customer service and have a bone to pick with your customer base, this one is right up your alley ...

Charter Communications and Cox Communications have entered into a definitive agreement to combine their businesses in a ...

When dispatching is aligned with customer service, everything changes. The right tech shows up at the right time. Urgent ...

OK Tire is recognized as Canada’s largest independent network of tire and auto service retailers, while Groupe Touchette stands as the country’s largest Canadian-owned distributor ...

New ‘Flex Credits’ pricing model enables businesses to scale AI-powered digital labor to every employee, department, and process SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the global ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...