The “buy now, pay later” company’s use of AI to cut jobs came after a dismal fundraising round, in which its valuation ...

Explore how Gen AI, data & ai is transforming industries through personalization, automation, and creativity—while ...

The nominee to lead the IRS for the next two years is walking into an agency in turmoil and with potential budget cuts.

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

This article is authored by Pratik Shah, financial services leader and Rohit Pandharkar, technology consulting partner, EY India.

From lack of human help to chatbots that send you in circles, dealing with a bank can be frustrating – but you can fight back.

Coinbase Global Inc., a major U.S. cryptocurrency exchange with more than 100 million customers, disclosed today that ...

Celebrate the newly designate Customer Experience Day. Here's why this is an important, even business-critical thing to do.

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

By crafting tailored prompts, entrepreneurs can leverage ChatGPT to generate detailed, insightful, and actionable content for ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...