Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...

Government department publishes details of plans to buy and deploy a new hosted software platform to support the management ...

Solid Waste Management Services is responsible for collecting, transporting, processing, composting and disposing of municipal and some private sector solid waste, including garbage, recyclables, ...

Customer relationship management (CRM) systems benefit businesses by automating tasks, centralizing customer data, improving collaboration, and providing insights for targeted email marketing.

Customers are vital to any business, and customer relation management (CRM) systems can help you maximize every interaction. We help you choose the best CRM for your business among our top-tested ...

Every business can benefit from a customer relationship management (CRM) system, but the needs of small to midsized businesses (SMBs) are often very different than those of enterprises. Not only ...

Get the latest federal technology news delivered to your inbox. A user with a Russian IP address tried to log into National Labor Relations Board systems just minutes after the Department of ...