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Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Employees at Lowe's stores can now use AI to help answer customers' questions about products and give home improvement advice ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Talkdesk Express includes $100 in free credits and 25 free licenses to help small businesses get started with their customer service operations PALO ALTO, Calif., May 06, 2025 (GLOBE NEWSWIRE) ...

By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email ...

RSA has unveiled several new security innovations designed to prevent help desk scams and enhance passwordless security environments, building on the company’s recent FIDO2-certified authentication ...

"Joining Weave gives us the opportunity to bring our AI innovation to a broader audience while continuing to push the boundaries of what's possible in healthcare automation," said Srivatsan Laxman, ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought's 2025 AI in CX Benchmark Report found. "Companies using ...

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...