90% of Canadians say that a bank's customer experience is as important as - or more important than - its products and services. Canadian consumers largely approve of their banks' communication methods ...

In a landscape where consumers rarely give second chances, real-time behavioral intelligence is becoming the new foundation for exceptional customer experience.

Employers should audit their rating systems for bias and offer other ways for customers to provide more detailed reviews, ...

Bexley Council has launched its 2025 Customer Experience Survey. The council is asking all users of its services to provide feedback on their customer experience. This follows the introduction of ...

By offering guests opportunities they might not have been aware of when they booked, FPG helps create memorable moments that drive exceptional customer satisfaction,” he shared. “All property chain ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws ...

Accra, April 24, GNA – Mr Haruna Iddrisu, the Minister of Education, has urged the newly constituted Governing Council of the Chartered Institute of Marketing Ghana (CIMG) to conduct a customer ...

The travel segment reverses the gains in satisfaction it enjoyed last year, according to the American Customer Satisfaction Index (ACSI ®) Travel Study 2025, as airlines, lodging, car rentals ...

“These surveys are essential for the MTA to understand what is working and where we can focus on to improve the customer journey,” said MTA ... with results showing increased satisfaction—especially ...