Bank professionals largely agree that the customer experience shapes the way work is performed within their organization.

HGS Interactive is an AI-first digital agency, a part of Hinduja Global Solutions (HGS), with over a decade of experience in ...

Retailers like Amazon, Walmart, and Home Depot are winning with sponsored product ads. Even when ads are shown in every ...

Created to spotlight the rising importance of CX in today's business landscape, Customer Experience Day invites companies of all sizes to honor the people and tools behind the everyday interactions ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

The customer experience platforms market is expected to grow at a tremendous pace in the coming years, with a projected CAGR ...

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced an expanded partnership with Aramex, a global leader in logistics and transportation ...

The QKS Group SPARK Matrix provides competitive analysis and ranking of the leading IT Risk Management vendors.Swiss GRC, with its comprehensive technology and customer experience management ...

The QKS Group SPARK Matrix provides competitive analysis and ranking of the leading Governance, Risk and Compliance Platform vendors.Swiss GRC, with its comprehensive technology and customer ...

Retail businesses are embracing technological advancements to enhance customer experiences and optimize performance. In his latest research, Sucharan Jandhyala explores how advanced customer tracking ...

Tech-forward execs share how they tap agentic AI to automate tedious tasks and supercharge business-critical activities.