Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide e ...

We're at a tipping point where cloud data and data products are becoming essential infrastructure for the AI era,” Domo SVP ...

TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization offerings.

Maintaining communication during off-hours is very important for customer satisfaction and growth. After hours answering ...

One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...

Whether supporting a global service desk or enhancing a contact center, Voice AI Hub gives organizations ... Gain Actionable Insights Leverage built-in sentiment analysis, call summaries, and ...

For businesses running contact centers, the difficulty isn’t just about answering ... “We’ve moved from after-call analytics to in-the-moment guidance, with AI surfacing knowledge, suggesting ...

The wait time for the call center, which fields questions about government cash and food assistance programs and Medicaid, has improved since the group started monitoring its efficacy in the ...

This is where Call Center Solutions for Small Businesses step in. By integrating features like IVR (Interactive Voice Response), call queuing, real-time analytics, and even AI-driven support ...

“With Insights360, we’re delivering true patient experience data—not just call metrics. This unlocks powerful insights that help healthcare organizations optimize their contact centers ...

The solution analyzes a call experience ... contact centers without compromising patient satisfaction,” said Kamal Anand, Chief Product Officer at TeleVox. “By pinpointing the root causes of patient ...

the only cloud-based analytics solution that records and analyzes every aspect of patient call experiences from dial to disconnect, including time on hold, self-service actions, transfers to a ...