Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide e ...

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

Forget rearview metrics—chief data officers are using predictive analytics to steer goal-setting with real-time, ...

We're at a tipping point where cloud data and data products are becoming essential infrastructure for the AI era,” Domo SVP ...