Edmund Ong, general manager of Trip.com Singapore, shares how predictive AI helps travel companies meet customer needs and ...

LEADING edtech ecosystem and maker of Canvas learning management system (LMS) Instructure has launched its Asia hub with the ...

Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

METAP Region at Zoom says intelligent systems can initiate helpful comms through the customer's preferred channel at the ...

Rocket CRM has unveiled a new phase of enhancements to its automation framework, reinforcing its commitment to advancing ...

By anticipating needs, making real-time decisions, and delivering hyper-personalized experiences, agentic AI strengthens customer relationships, enhances decision-making, and creates engagement ...

Chatbots only respond to customers’ simple questions. Agentic AI can perform complex tasks such as starting returns, ...

Shure's Tyler Troutman explores how as workplaces evolve, AI, hybrid tools and flexible designs are reshaping collaboration.

By embedding AI at the core, the UXDA designed living bank promised to empower customers with proactive guidance and ...

As enterprise business demand for AI acceleration and multi-cloud scale reaches historic highs, Lumen Technologies (NYSE: ...

Walmart systematically overcharged customers and sold underweight products at 280 California stores, according to prosecutors ...