You may have received an email recently alerting you to an Amazon refund for an item you returned years ago. You're not alone.

Amazon is doling out refunds to some customers for merchandise they had previously sent back to the Washington-based e-commerce giant.

Welcome to the Money blog, Sky News' consumer and personal finance hub. Today: declaring some medical conditions increases ...

The e-commerce giant is testing a "hear the highlights" audio feature that describes products and their customer reviews ...

Here's what Amazon SWA is and how it can help you provide an outstanding post-purchase experience for customers.