AI will reshape and reduce Amazon’s corporate workforce. But this is more than another cost-cutting move. It’s a new phase in a multi-year effort to remake the company from the inside out. The process began when Jassy took over Amazon founder Jeff Bezos’ empire nearly four years ago.

Amazon.com Inc. Chief Executive Andy Jassy has admitted that his company’s workforce is likely going to become much smaller in the future as more tasks are performed by generative artificial intelligence tools and AI agents.

Amazon, which has prioritized automation in logistics and headquarters roles for years, is investing heavily in AI.