The Texas Senate voted on Thursday to send legislation creating a statewide private school voucher program to Gov. Greg ...

The NFL Draft will take place at Lambeau Field and Titletown from April 24-26, with the Draft Experience opening at noon on April 24. Fans can register for free tickets through the NFL OnePass app ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

Ravenna co-founders Kevin Coleman (left) and Taylor Halliday. (Ravenna Photo) Seattle startup Ravenna has raised $15 million ...

The Hopelands Concert Series will be held Mondays through June 30. The Experiment I-20 Horns will perform at 6:30 p.m. April ...

On this episode of Fortune’s Leadership Next podcast, cohosts Diane Brady, executive editorial director of the Fortune CEO ...

You need to pay attention not only to customer information that originates inside the CRM but also to the supporting data from other systems, such as finance or service desk tickets. Ensuring this ...

Get your camera ready. There are 98 days between Memorial Day and Labor Day. We’ve come up with 98 ways to celebrate the ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought's 2025 AI in CX Benchmark Report found.

Residents of the Dallas area will have multiple opportunities to see the top names in golf this spring and summer.