One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

ShemeerSulaiman Kunju while working with a leading US member-owned financial institution, led the Synergy Banking Experience, ...

Joining me on the call today ... Contact Center, adding several new capabilities, including language translation, automatic conversation summary, customer sentiment analysis, and AI chatbot.

When someone goes missing, time is of the essence. Those first 24 to 48 hours are critical to search and rescue efforts. The missing could be in grave danger, and finding them often requires a fresh ...

The Survey Research Center (SRC) at the University of Michigan is a well-known survey research entity. In the 1960s, it ...

Shedeur Sanders' slide in the 2025 NFL Draft included a prank call from someone pretending to be an NFL general manager. That led to the league launching an investigation into the matter ...

Readers of this column know that I have often observed that many trade issues these days involve the left and the right ganging up and shooting the center. This was most recently illustrated in the ...