This next-generation system will merge Salesforce’s Service Cloud capabilities with Amadeus’ Central Reservations Systems and ...

'By bringing together the power of Azure and Microsoft Teams with Salesforce, our aim is to help businesses harness the power of the Microsoft cloud to better serve customers,' says Microsoft CEO ...

BofA analyst maintains Buy rating on Salesforce with target of $350. Agentforce could drive growth by 2027. Current use cases: $0.50-$1/conversation.

Salesforce said Wednesday. Assistly offers cloud-based "instant customer service help desk applications" that small companies and startups use to quickly set up and deliver customer service ...

Among other things, Salesforce's Service Cloud now has AI augmented bots that pull in customer data to give customized responses. The bots can tell when a customer is more or less likely to buy an ...