A new report ... survey of over 600 customer experience professionals found that companies employing agentic AI experienced an average of 33% higher deflection rates, meaning more customers were able ...

The Survey Research Center (SRC) at the University of Michigan is a well-known survey research entity. In the 1960s, it ...

State of B2B Pipeline Growth” survey found why top-performing marketing teams excel and the biggest challenges facing B2B ...

Too often, people show up to an LLM with only a vague idea of what they’re looking for, trust the AI model to do their work ...

The Feb. 28 survey revealed that 73 percent of 40 responding businesses expect rail service to increase customer traffic to their businesses and 70 percent expect rail service to expand the pool ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

The Department of Government Efficiency (DOGE) account on X shared eyebrow-raising findings from a survey of unemployment insurance claims. The "initial survey of Unemployment Insurance claims ...

id=121842268 Scope of the Report Microsoft (US ... implementation of AI as a Service (AIaaS) to improve operational performance, risk management, and customer satisfaction, the BFSI sector ...

In a filing Thursday, BGE challenged a report by the Maryland Public Service Commission alleging that the company allowed safety oversights following fraudulent inspections by a former employee.

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

People are unlikely to report sexual violence to gardaí or to others out of fear of not being believed, according to a new survey. Eight in ten respondents to an online survey commissioned by the ...