CAI, a global services firm, announced today it earned the gold Stevie ® Award for Best Technical Support Solution in ...

Negotiators are calling for involvement in the agreement’s decision-making process, not just an acknowledgement of their ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found.

Generative AI brings new opportunities to simplify cloud and IT operations. Here’s how IT leaders are using genAI in incident ...

Historically, supporting after-hours care has been a significant challenge for healthcare practices. Whether it’s hiring additional staff to manage after-hours patient calls or addressing messages and ...

In this edition…consultants’ automation dilemma…OpenAI unveils a shopping feature for ChatGPT…Bloomberg finds RAG can make AI models less safe…and brands race to figure out chatbot-mediated commerce.

With the Open To Work feature, you can privately tell recruiters or publicly share with the LinkedIn community that you are looking for new job opportunities. Sending messages to people you know ...