It can be difficult to find the right words to show you really mean it when you apologize. But there are linguistic cues you ...

As Superintendent of Fergus Falls Public Schools, I often reflect on the skills our students need not just for academic success, but for navigating the complexities of life beyond our ...

One way to make an apology more persuasive is to make it more costly. When apologisers are willing to incur a cost in the form of spending money, effort, or time, their apology is better received.

Having a dedicated team, a clear plan and a well-executed strategy can make the difference between weathering the storm and ...

A look at the principles, behaviors, motivators and enablers that are key to a continuous-improvement culture transformation.