To achieve the benefits of intelligent automation, enterprises and IT service providers should adopt intelligent change management.

Resolution time is the duration between when an IT issue is reported and when it is resolved. It measures how quickly and effectively the service provider can deliver a solution. Resolution time ...

This is an area that creates metrics for monitoring service level performance by comparing target and actual resolution times. Note, that the EMA clinical guideline requires help desk tickets to be ...

As HR and tech leaders apply AI to onboarding, the key is to have a clear plan of what problems the technology can solve, metrics for ... Once KPIs and service-level agreements were met, teams ...

Seattle startup Ravenna has raised $15 million from top-tier venture capital firms and notable angel investors to streamline ...

Hungary’s small and medium-sized enterprises (SMEs) play a central role in the country’s economic output, yet a significant ...

Legislation named after the daughter of former Jacksonville Mayor Lenny Curry is on its way to the Governor’s desk. Brooke Curry is the inspiration behind Brooke’s Law. In an on-camera ...

For the quarter ended March 2025, ServiceNow (NOW) reported revenue of $3.09 billion, up 18.6% over the same period last year. EPS came in at $4.04, compared to $3.41 in the year-ago quarter.