Fishbone diagrams, also known as Cause and Effect ... Since this was not a manufacturing problem, they selected more appropriate transactional categories. The graphic below shows the outcome ...

Key Points Adapting Six Sigma for service industries requires a shift in how we define defects in a primarily ...

Minitab Brainstorm will provide proven brainstorming templates including mind maps, cause and effect (or fishbone) diagrams and critical-to-quality tree - among others - to accelerate problem-solving.

Department of Applied Sciences, Delft University of Technology, Delft 2628 CJ, Netherlands Department of Quantum & Computer Engineering, Delft University of Technology, Delft 2628 CD, Netherlands ...