The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Welcome to the Money blog, Sky News's personal finance and consumer hub. Today: a reader in a dispute with TK Maxx asks for ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Cable internet: Since fiber internet is much less available than cable internet, you're much more likely to be serviceable ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

In an industry marked by confusing language and terms of service, navigating internet deals likely feels overwhelming as a ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

After-sales service is any support provided to a customer after the product or service has already been purchased. Companies use after-sales support as a business strategy as it typically leads to ...