Welcome to the Money blog, Sky News's personal finance and consumer hub. Today: a reader in a dispute with TK Maxx asks for ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

When Ayesha Curry first launched her company Sweet July back in 2019, she used to think about expanding product assortment in ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

Here are three critical capabilities that any AI customer service agent needs to start realizing their full potential.

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

In an industry marked by confusing language and terms of service, navigating internet deals likely feels overwhelming as a ...

This is delicate in and of itself and even more so in the world of customer service, which is something AI is still not fully equipped for. Outsourcing for Better Customer Service in an Increasingly ...