Here are three critical capabilities that any AI customer service agent needs to start realizing their full potential.

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Guy in customer service suggested an alternative and gave us a cabin free of charge. Was wowed by the service and totally not expecting that.” – Patricia Kirwan ...

According to the Consumer Technology Association, Americans may spend a record $537 billion on consumer technology this year ...

Great customer service is rarely a mistake; it’s usually a priority of those in charge. Kudos to Mr. Allen and his staff for prioritizing customer service to their customers, the taxpayers.

Tune in to our discussion on AI with Justin Graham and Jake Dein. Understand the key to maximizing AI value for organizations ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Learn to sell on Amazon with our step-by-step guide—from account setup to shipping and promos, get all you need to launch ...