A strong employer brand is built on a foundation of people, purpose and place—all of which contribute to a holistic employee ...

HP Workforce Experience Platform (WXP) gives you visibility and control over your entire digital ecosystem. AI-powered ...

The role of Chief Experience Officer is one of Nearsure's most strategic and innovative commitments. Rather than focusing ...

Celebrate the newly designate Customer Experience Day. Here's why this is an important, even business-critical thing to do.

The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

Forward-leaning firms are increasingly turning to gamification to make accounting more attractive to young professionals.

Fast-food technology can solve the daily operational challenges that quick-service restaurants face. From labor shortages and ...

Convenience stores must navigate generational shifts to grow foodservice sales.

A recent Genesys study revealed that 56% of respondents rated Hospitality and Travel as having the best customer service. With so many brands vying for attention, standing out means getting the ...