A strong employer brand is built on a foundation of people, purpose and place—all of which contribute to a holistic employee ...

Medallia technology and Kantar strategy bring a deeper understanding of what matters most to Nationwide members. PLEASANTON, ...

The role of Chief Experience Officer is one of Nearsure's most strategic and innovative commitments. Rather than focusing ...

Celebrate the newly designate Customer Experience Day. Here's why this is an important, even business-critical thing to do.

Go1, the leading content aggregator for people-first L&D leaders, rebrands to reflect its focus on real, authentic support ...

Fast-food technology can solve the daily operational challenges that quick-service restaurants face. From labor shortages and ...

Convenience stores must navigate generational shifts to grow foodservice sales.

A recent Genesys study revealed that 56% of respondents rated Hospitality and Travel as having the best customer service. With so many brands vying for attention, standing out means getting the ...

By J. N. Halm With its forts and castles lined along the coast from the tip of the Western Region, all the way to the Volta ...

The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential ...

Christopher Wyatt was named system COO of Johnstown, Pa.-based Conemaugh Health System. With a focus on operational efficiency and human-centered care, Conemaugh has more than 3,500 employees and over ...