New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and quickly deliver smart, personalized assistance PHOENIX, May 6, 2025 /PRNewswire/ -- Innovate ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and deliver smart, personalized assistance.

The survey conducted by Arizona State University’s (ASU) business school confirms a record number of problems with products ...

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

While service robots with male characteristics can be more persuasive when interacting with some women who have a low sense of decision-making power, 'cute' design features -- such as big eyes and ...

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The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of ...