Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Employees at Lowe's stores can now use AI to help answer customers' questions about products and give home improvement advice ...

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

"To support this, some teams have asked remote employees that live near an office to return to in-person work three days a week." Remote employees in Google's Technical Services unit are being ...

The small agency employs more than 500 full-time federal workers and dispatches more than 200,000 volunteers nationwide. It’s unclear if the thousands of service members participating in ...

Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels. With advanced prioritization capabilities in Dynamics ...