Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Employees at Lowe's stores can now use AI to help answer customers' questions about products and give home improvement advice ...

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...