Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

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Newly released Federal Trade Commission data show that consumers reported losing more than $12.5 billion to fraud in 2024, ...

When students decide to major in accounting, marketing is not at the top of their minds. While accounting students are likely ...

Carlson’s cake donuts have achieved legendary status among Maryland pastry enthusiasts, and for good reason. These aren’t the ...

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In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...