So far, the union has hailed the bank’s reversal as a major victory. However, it stressed that damage had already been done. FSU National Secretary Julia Angrisano said that CBA attempts to present ...

"Using AI as a cover for slashing secure jobs is a cynical cost-cutting exercise, and workers know it." This month, the bank ...

The Commonwealth Bank has reversed a decision to cut 45 customer service jobs due to the use of artificial intelligence and admitted it made an “error” by declaring the roles redundant.

The Evangelical humanitarian organization World Vision was within its rights to withdraw a customer service job offer from a ...

A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice of West Virginia on Wednesday, proposes to ensure such jobs remain in the ...

Originally a derogatory nickname used by clone troopers for battle droids in Star Wars, the word has found new life in meme ...

One of Australia's largest employers axes 45 jobs in its customer call centres after rolling out an artificial intelligence chatbot to deal with customer inquiries.

Virtual assistants provide administrative support to businesses, entrepreneurs, or executives. Virtual assistant jobs, no ...

United Nigeria Airlines has announced job openings across key roles, including station managers, flight dispatchers, ...

Right degrees, wrong time: New graduates face discouraging odds of landing a job Across the economy, hiring in recent months has ground to its slowest pace since the start of the pandemic, with ...