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It accounted for 2.3 million jobs in 2008, but experts expect that number to grow almost 20% by 2018. At Convergys alone, we're hiring tens of thousands of new customer service employees each year.
Customer service representatives are in high demand as companies become increasingly global and need to staff help centers 24/7. These jobs generally are not highly paid.
On Dec. 18, 2023, we reviewed several online advertisements that claimed Netflix was hiring for remote customer-service job positions that would pay up to $22 per hour.
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