Isuzu Philippines Corporation (IPC) recently marked a significant milestone with the successful conclusion of the 20th Isuzu Service Skills Olympics ...

Dexterton launches redesigned Caracole.ph, ushering in a new digital era for the luxury furniture brandRooted in elegance and ...

The internet wouldn’t be the same without the Like button, the thumbs-up icon that Facebook and other online services turned ...

IRIS Elements [1] is the cloud-based flagship solution from IRIS, designed to help accountants and practices manage their ...

If you work in customer service and have a bone to pick with your customer base, this one is right up your alley ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

Coinbase, the largest cryptocurrency exchange based in the U.S., said Thursday that criminals had improperly obtained ...

A survey of 19 airport hotel brands has revealed those at the top and bottom of the table when it comes to customer ...

A NatWest customer who complained about an LGBT Pride campaign at his local branch was told to bank online, documents show.

A month after instituting a controversial anti-fraud policy that sparked widespread concern among senior citizens, the Social ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...