The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Some of the best fleet management software options include Fleetio, known for its simple vehicle addition process and mobile ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...

Government department publishes details of plans to buy and deploy a new hosted software platform to support the management of its engagements with users across the UK’s various tax regimes HM Revenue ...

Solid Waste Management Services is responsible for collecting, transporting, processing, composting and disposing of municipal and some private sector solid waste, including garbage, recyclables, ...

Get the latest federal technology news delivered to your inbox. A user with a Russian IP address tried to log into National Labor Relations Board systems just minutes after the Department of ...