ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

Cheap or free CRM solutions help SMBs build relationships and boost sales. Discover affordable CRM software to improve ...

Check Point Research has identified a new phishing campaign exploiting Microsoft’s ‘Dynamics 365 Customer Voice,’ a customer ...

CEM, which stands for customer engagement management, is a phrase that is used to describe the methodical process that ...

Government department publishes details of plans to buy and deploy a new hosted software platform to support the management of its engagements with users across the UK’s various tax regimes HM Revenue ...

A Lithuanian IT company is launching its management, finance and accountancy software system in the UK, targeting small to ...