ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Check Point Research has identified a new phishing campaign exploiting Microsoft’s ‘Dynamics 365 Customer Voice,’ a customer ...

CEM, which stands for customer engagement management, is a phrase that is used to describe the methodical process that ...

A Lithuanian IT company is launching its management, finance and accountancy software system in the UK, targeting small to ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

Telkom has successfully implemented a major upgrade to its Business Support Systems (BSS), reinforcing its commitment to ...